ORDERING FAQ

 

HOW DO I PLACE AN ORDER WITH FITNESS WEAR DIRECT?

Please REGISTER for an account. You will not be eligible to see pricing until you have been approved. You must be a qualified Distributor, Decorator, or Manufacturer to purchase directly from Fitness Wear Direct. If you meet these requirements, please register with us. After we've reviewed your information (which can take up to 24-48 working business hours), we will grant you full access to our site and you will be able to place an order.

HOW DO I SEE PRICING?
Please REGISTER for an account. You will not be eligible to see pricing until you have been approved.
 

HOW DO I PAY FOR MY ORDER?

We do not accept payment online. Payment is NOT due when you place your order.  Once our warehouse has processed your order your wholesale rep will email you an invoice for payment. New customers are required to pay with credit cards (Visa, MasterCard and American Express), COD, or cashiers check. You may keep a card on file and will be provided with a form to submit to do so. Orders will still require a confirmation prior to charging the card. Please ask your Sales rep about other payment methods such as Pay Pal, or Wire Transfer. You may apply for payment Terms, however, you must allow 24-48 hours for factor approval. 
 

ARE THERE MINIMUMS?

Yes. All Domestic orders require a 12 unit minimum order and $200 for your first order. International orders must value at $500 or more.

CAN YOU DO A STOCK CHECK?

No. Our inventory is constantly changing and will be checked upon receipt of an order so the units can be held for you. Most items are always in stock. If there is an unexpected shortage you will be contacted prior to your order shipping out and will have the option of placing the items on backorder if needed.



SHIPPING FAQS

 

WILL I RECEIVE CONFIRMATION WHEN MY ORDER IS READY TO SHIP?

Yes. When your order is ready to ship, you will receive an email notification with a copy of your invoice, freight charge and final total due. Credit card Authorization form and Card on File form will be provided. If your card is already on file with us simply approve the charge via email.

WHAT SHIPPING METHODS ARE AVAILABLE?

Orders ship via our preferred carrier, FedEx.  We offer Ground, 3 Day, 2nd Day and Overnight. The customer is responsible for all shipping and freight charges however we do offer free domestic shipping on orders $500+; the default delivery method is Ground, unless stated otherwise. Please allow one-two business day to process all orders. 

WILL I RECEIVE TRACKING FOR MY ORDER?
Orders Tracking will be email to the email address on file as soon as the order has shipped. You can track your shipment at www.FedEx.com.


DO YOU DROPSHIP?

No, we do not provide dropshipping at this time.

DO YOU SHIP INTERNATIONALLY?

Yes, please select your country from the drop down when placing your order. International orders must be processed in the amount of $500 or more and payment accepted is only wiretransfer or PayPal. We do not acept credit card payments interntaionally.

DO YOU OFFER SAME DAY SHIPPING?

Yes if all items ordered are in stock. Orders must be placed by 11am PST on a business day to ensure same day shipping. Orders placed on Fridays will have to be submitted by 9:30am PST for same day shipping. 

PRIVATE LABEL/CUSTOM ORDER FAQS


I WANT TO HAVE MY LOGO PRINTED ON YOUR APPAREL. HOW CAN I DO THAT?
For print orders we recommend purchasing our blank apparel and then using your local printer to be most cost effective. If your printer would like to test print on any of our apparel please purchase samples.

WHAT ARE YOUR MINIMUMS FOR CUSTOM?
Minimums start at 600 units per style/per color. You can not mix colors to acheive that 600 unit minimum. Minimums will be confirmed by your wholesale rep and will depend on the style, fabric and complexity of design.

I HAVE DESIGNS I WOULD LIKE TO HAVE PRODUCED. WHAT IS THE FIRST STEP?
Please REGISTER for an account. You can then email us your tech pack, images, drawings and/or sizes and fabric requirements or a physical sample can be mailed to us. You must provide detailed information for us to provide you with a quote. If you have questions please call us at 800.524.2350.

I DON'T HAVE DESIGNS BUT WANT MY OWN CUSTOM APPAREL. WHAT IS THE FIRST STEP?
Please REGISTER for an account. We recommend looking at our existing stock styles which can be purchased at 12 unit minimums. You can then research apparel styles and send us images, links to products or fabrics or a physical sample.

DO YOU PROVIDE SAMPLES FOR CUSTOM ORDERS?
Yes, once you have placed your custom order with us and paid a 50% deposit we will produce a sample for your approval. Final production will not start until you have approved the sample or made changes to the design.

GENERAL FAQS

HOW DO I GET A CATALOG?

Currently, we don't have physical catalogs to be mailed. All products can be viewed on our website and a PDF catalog can be emailed to customers upon account approval.

WHERE CAN I LEARN MORE ABOUT FITNESS WEAR DIRECT?

Our "Resources" drop-down tab (located above) will supply all links for marketing materials, distributor information and more.

HOW DO I SIGN UP FOR YOUR NEWSLETTER?

Simply enter your email address in the "Subscribe to our Newsletter" field, located in the footer of any page of the website, and click "Subscribe".

DO YOU EVER HAVE ANY PROMOTIONS OR SPECIAL OFFERS?

Yes! To be the first to know about new products added, promotions, and special offers, please enter your email address in the "Subscribe to our Newsletter" field, located in the footer of any page of the website, and click "Subscribe".

 

RETURNS

WHAT IS YOUR RETURN POLICY?

If you have a return/exchange inquiry, please contact your wholesale representative directly before sending any merchandise back. Contact your wholesale representative at 1-800-524-2350 (International +1-818-683-1177) or by e-mail at wholesale@fitness-wear-direct.com. Make sure you have your invoice number ready, including the style number of product in question.

Inspect all garments upon receipt. Save all damaged boxes for inspection. No claim will be honored without damaged cartons . Defective garments may be returned for full credit or replacement. Non defective merchandise at wholesale prices, exchanges will only be accepted towards next purchase. Returns will not be accepted without a return authorization number. Please inspect your merchandise before printing. We cannot accept returns on decorated or washed garments under any circumstances. All claims for shortages and damages must be made within 7 business days of receipt of merchandise. Customer will be responsible for all freight and shipping charges on items returned that are not the result of Seller's error. Custom and special orders cannot be cancelled once they have been entered into production. All sales are final on closeout items; returns are not accepted on closeout items under any circumstances.